Attempting to improve a reservation date for the final 3 days/evenings. Each and every agent We now have gotten has either transferred us out of our phone producing A different several hours wait around or has hung up on our contact.
.Stephanie,a supervisor was quite rude and another agent explained to me ifI planned to go t oMonterey previously I really should have a taxi.the agent didn't gave me the seats that Particular assistant had supplied me on account of my disability Ifound right after my third try Darlene
I also want to comment on the superb service AA gives towards the handicapped. I am 84 years outdated and now will need wheelchair assistance for getting all over within the airports. I had been stunned and delighted in the guidance I received, and also with the attitudes from the individuals that assisted me While using the wheelchair help, and also the drivers with the handicap carts in Charlotte airport. They were all so helpful and really pleasant at the same time.
On seven/19/2013 I flew by means of American airlines from Columbus Ohio to Las Vegas Nevada. We had a layover in Dallas Tx, at your Fort Worthy of airport. I'd the worst knowledge I have ever experienced Using the American Airways representatives there and when I known as customer service they ended up no help either. First, a person of your respective representatives despatched us to the incorrect gate; I had to inquire a consultant the place our flight would be departing from since a gate number was not on my boarding pass. We went into the gate instructed and ended up sent to the incorrect gate, since we ended up at the wrong gate we didn't hear our departing flight details creating us to miss our flight. We went for the counter requesting a status of our flight because we experienced listened to nothing at all, one AA attendant for the station wasn't ready to look just about anything up due to the fact she was typing or performing another thing. I discussed to her that it absolutely was important since we could overlook our flight. She didn’t treatment. While there was an extended line of folks waiting to talk to the only AA rep available. I waited in line for as long as I could, I then observed an AA representative going for walks by and I stopped her for help, she stated there was very little she could do and despatched us to another AA desk. We went to that desk and we had been instructed our aircraft was correct there outside getting ready to just take off Which they'd not let's around the plane mainly because if they called the AA Reps around the plane and check with them to watch for us it would make Most people nuts?
Ref: Ticket numbers 0012320492735/2736. We had to cancel our flight to Puerto Vallarta from Orlando on Sunday, February seventh as a result of health issues. I fully grasp we are able to use our tickets inside the year from date of purchase.
On Dec. fifth my spouse, Tamar and friends Keith and Janet Burd And that i have been returning from a 7 day cruise on Movie star Cruise Strains. We were being scheduled to return from Miami to Louisville, KY through Charlotte on American flight 2448 at 1:00 P.M.The flight was delayed and we were being liable to missing our connecting flight from Charlotte. The ticket agent certain us that we would've a lot of time to create the connection in Charlotte. Effectively, the flight acquired later on and afterwards along with the ticket agent then informed us that we would need to make any connecting flight alterations in Charlotte. After the aircraft last but not least arrived and all passengers boarded, there was another hold off resulting from mechanical issues. Then, the flight was cancelled and we had been advised to return towards the gate wherever an agent would rebook us. Ok so…..150 passengers with a single agent !
My American Pal acquired tickets on my behalf but I have gained no info from you. I haven’t acquired any “variety†from you — how am I suppose to pick up my ticket at Narita airport?
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I are already about the phone for 3 several hours endeavoring to resolve a concern in which my bag was break up open up and my belongings lacking.
AA dropped my baggage in Miami by not getting it with me on my flight to Talahassee, Fl and Once i lodged a grievance they gave me a file locator to check position. It took three days to obtain my luggage and I had to journey to Panama City Aprt for getting webpage my luggage soon after Tallahassee Aprt received it and sent it to Atlanta then to PC by Delta.
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I just desired to say that my practical experience using this type of flight and American Airlines employees was the worst I've ever experienced with an airline. The vacation to LAX from TPA was Okay except flight attendants don’t smile or act like they like their Work opportunities any longer. The return flight was a nightmare. It began when we gained an e mail the early morning of our flight stating that we necessary to modify our seats which were Formerly chosen. We did just that & checked in on-line. After we got on the airport our boarding passes however had the old seats which we experienced to alter within the luggage check in counter (once again staff were not welcoming whatsoever).